What happened to my remaining points balance after the cancellation of my membership?
We highly recommend members to spend all their points before [...]
Can I cancel my membership?
You can cancel your membership anytime at our Customer Service [...]
What should I do if I change my mobile number?
Member can update the mobile number at any Customer [...]
How can I update my personal information?
Member can request to update the registered personal information [...]
Why did I not receive the SMS verification code during registration?
The SMS verification code can only be sent to [...]
Can I join “Hong Kong Market” membership if I don’t have a smart phone? Will there be any physical membership cards available?
"Hong Kong Market" will issue physical membership cards. Customers [...]
Can I have more than one membership card on the same membership?
One card for per member as each card is [...]
Why do I need to provide the birth month and housing estate?
Your information will help to facilitate the corresponding services [...]
Why do I need to provide my full name and mobile number?
Your full name or phone number will be used [...]
How can I become a member of “Hong Kong Market”?
Simply visit the Customer Service Counter of Hong Kong [...]